Australian High Commission
Singapore
Singapore

Vaccinated Travel Lane

Last Updated 29 November 2021

General Eligibility

Designated Vaccinated Travel Lane (VTL) Flights

Vaccinated Travel Pass (VTP)

Vaccination and Vaccination Certificates

Travel History

COVID-19 Tests

Arrival in Singapore

Travel Insurance

TraceTogether App

 

 

General Eligibility

 

What are the requirements to be eligible to travel to Singapore under the Vaccinated Travel Lane (VTL) arrangement?

To be eligible to take a designated VTL flight, you are required to:

  1. have booked a designated Vaccinated Travel Lane flight. 
  2. been issued with a Vaccinated Travel Pass
  3. be fully vaccinated, and have a vaccination certificate issued in any VTL country/region or Singapore, regardless of which VTL country/region you depart from (not applicable for children aged 12 and below)
  4. have a valid proof of vaccination status (not applicable for children aged 12 and below), which can be in the form of:
    1. a vaccination status on the TraceTogether app, HealthHub app or BruHealth app; or
    2. digitally verifiable vaccination certificate(s) in English, stating the following:
      1. the traveller's name, and at least one other personal identifier such as the date of birth or passport number corresponding exactly with the information in the traveller's passport used for entry into Singapore;
      2. the country/region of vaccination, which must be either Singapore or the VTL country/region the traveller is departing from;
      3. the name of vaccine used (if more than 1 dose, the name of each vaccine administered for each dose); and
      4. the date(s) of vaccination (if more than 1 dose, the dates when each dose was administered). The date of the last dose should be administered at least 14 days before the traveller's arrival in Singapore.
  5. have only been to one or more of the VTL countries/regions, and/or Singapore, in the last 14 consecutive days before departing for Singapore.
  6. undergo a COVID-19 Polymerase Chain Reaction (PCR) test or Antigen Rapid Test (ART) within 48 hours before departure for Singapore (not applicable for children aged 2), at an internationally accredited or recognised laboratory, clinic, or medical facility, and obtain a test result certificate in English stating the following:
    • the traveller’s name, and at least one other personal identifier such as the date of birth or passport number corresponding exactly with the information in the VTP holder’s passport used for entry into Singapore;
    • a negative COVID-19 test result;
    • the date and time when the COVID-19 test was taken; and
    • the name of the testing institution conducting the COVID-19 PCR test.

This information must be presented to check-in staff at your departure airport.  In addition, short-term visitors must also present:

  • a valid visa (for visa-required visitors); and
  • a mobile device with the TraceTogether app already downloaded and with their profiles registered on the app.

A traveller who does not have any of the above may be refused boarding by the airline.

 

Designated Vaccinated Travel Lane (VTL) Flights

 

What are the designated VTL flights?

You must arrive in Singapore on a designated VTL flight. When you depart from VTL countries/regions you may transit via any of the other VTL countries/regions. The VTL flights from Australia to Singapore are:

 

Melbourne to Singapore

  • TR19- Scoot Airlines
  • SQ218- Singapore Airlines
  • SQ228- Singapore Airlines
  • QF35- Qantas Airways
  • JQ7- Jetstar Airways (from 16 December 2021)

 

Sydney to Singapore

  • TR13- Scoot Airlines
  • SQ212- Singapore Airlines
  • SQ222- Singapore Airlines
  • QF81- Qantas Airways

 

Darwin to Singapore (from 21 December 2021)

  • 3K162- Jetstar Asia Airways

 

Adelaide to Singapore (from 15 January 2022)

  • SQ278- Singapore Airlines
  • SQ276- Singapore Airlines

 

Brisbane to Singapore (from 15 January 2022)

  • SQ236- Singapore Airlines
  • SQ246- Singapore Airines

 

Perth to Singapore (from 1 March 2022)

  • SQ214- Singapore Airlines
  • SQ216- Singapore Airlines
  • SQ224- Singapore Airlines

 

Please refer to the respective airlines’ websites for further details on the designated VTL flights.

 

Am I guaranteed a ticket on a designated VTL flight to Singapore if I have a Vaccintaed Travel Pass (VTP)?

Having a VTP does not guarantee you a ticket on a designated VTL flight to Singapore. You are responsible for obtaining your own tickets. Similarly, having a ticket on a designated VTL flight to Singapore does not guarantee a VTP.

 

What flights may Singapore Citizens and Permanent Residents take in order to enter Singapore?

Singapore Citizens and Permanent Residents may take either:

(A) a designated VTL flight; or (B) a non-designated flight.

 

What flights may Long-Term Pass holders take in order to enter Singapore?

Long-Term Pass holders holding a Vaccinated Travel Pass may only arrive in Singapore on a designated VTL flight. If a Long-Term Pass holder does not take a VTL flight in order to enter Singapore, they will need to apply to the Singapore Ministry of Manpower and receive approval to re-enter Singapore prior to departure.

 

 What flights may short-term visitors take in order to enter Singapore from Australia?

Short-term visitors from Australia may only arrive in Singapore on a designated VTL flight with a Vaccinated Travel Pass.  

 

Do I need a return flight ticket to enter Singapore?

Under the VTL you do not need a return flight ticket to enter Singapore.

 

Am I required to take designated VTL flights to depart from Singapore?

No, the VTL is meant for those who intend to seek entry into Singapore. For your flight departing from Singapore, it will depend on the inbound requirements of the destination country.

 

Vaccinated Travel Pass (VTP)

 

What is a Vaccinated Travel Pass (VTP)?

A VTP allows vaccinated travellers who are short-term visitors (including business and official travel), or holders of Long-Term Passes (i.e. Long-Term Visit Pass, Student’s Pass, Work Pass or Dependant’s Pass) travelling from one of the following countries/regions to seek entry into Singapore:

  • Australia
  • Brunei Darussalam
  • Canada
  • Denmark
  • Germany
  • Finland
  • France
  • India
  • Indonesia
  • Italy
  • Malaysia
  • Netherlands
  • Qatar (deferred until further notice)
  • Saudi Arabia (deferred until further notice)
  • South Korea
  • Spain
  • Sweden
  • Switzerland
  • United Arab Emirates (deferred until further notice)
  • United Kingdom
  • United States

The VTP comes with conditions of travel under the Vaccinated Travel Lane (VTL) that the applicant must comply with.  Singapore Citizens and Permanent Residents do not need to apply for a VTP to travel to Singapore under the VTL, as they can return to Singapore without the need for entry approval. Please click here for more information on the requirements.

 

How can I apply for a VTP?

Short-term visitors and long-term pass holders departing from the following countries/regions may click here to apply.

 

  • Australia
  • Brunei Darussalam
  • Canada
  • Denmark
  • Germany
  • Finland
  • France
  • India
  • Indonesia
  • Italy
  • Malaysia
  • Netherlands
  • Qatar (deferred until further notice)
  • Saudi Arabia (deferred until further notice)
  • South Korea
  • Spain
  • Sweden
  • Switzerland
  • United Arab Emirates (deferred until further notice)
  • United Kingdom
  • United States

 

Do note that applications for the VTP must be made between seven and thirty calendar days prior to the intended date of entry into Singapore.

 

How long will it take for a VTP application to be processed?

Successfully submitted applications will be issued with a VTP immediately.

 

Is there a fee to apply for a VTP?

No, there is no fee payable for the application of a VTP.

 

I am travelling with family members, do I need to apply for a VTP for every individual?

Yes, each traveller will require a VTP.

 

Is there a limit to the number of times I can apply for a VTP?

There is no limit to the number of times you can apply for a VTP. Every entry into Singapore requires a new VTP application.

 

How long is the validity of a VTP?

A VTP is valid for single entry into Singapore anytime from your intended date of entry and up to six calendar days after.

 

Do Singapore Citizens and Permanent Residents need to apply for an VTP?

Singapore Citizens and Permanent Residents do not need to apply for a VTP to travel to Singapore under the VTL, as they can return to Singapore without the need for entry approval provided they adhere to the VTL requirements.

 

Can travel agents apply for VTP on behalf of their clients?

No. You will need to submit the application yourself as you are required to agree to the conditions of the VTL, read and agree to the Privacy Statement, as well as verify all submitted information.

 

Why was I unsuccessful in applying for a VTP?

A VTP application may be unsuccessful for reasons such as:

  • Invalid vaccination QR code
  • Incomplete and/or incorrect information submitted
  • Passport validity is less than 6 months

 

How do I change the validity of my VTP?

A VTP is valid for single entry into Singapore anytime from your intended date of entry and up to six calendar days after.  If your travel plans change and you need to enter before or after the validity period, please submit a new VTP application.

Should you require assistance to seek urgent entry into Singapore within the next 6 days, please write to the Safe Travel Office using the enquiry form here or call the SafeTravel Enquiries helpline at 6812 5555. Kindly note that all appeals are assessed on a case-by-case basis.

 

How do I change my declared particulars (e.g. mobile number, email address, self-isolation accommodation) on my VTP application?

If your particulars have changed, please write to the Safe Travel Office using the enquiry form here or call the SafeTravel Enquiries helpline at 6812 5555.

 

How can I cancel my VTP as I no longer wish to travel to Singapore?

You do not need to cancel your VTP.

 

Can I use the VTP to transit/transfer through Singapore?

No, the VTP is for those who intend to enter Singapore and is not applicable for transfer/transit passengers. At this point in time, you will only be able to transfer through Singapore Changi Airport if you are travelling with an airline whose transfer routes have been approved by the Civil Aviation Authority of Singapore (CAAS). You should confirm with their airline on their eligibility to transfer.

 

Do visitors with a valid VTP need to apply separately for a visa to enter Singapore?

Visitors, who require a visa to enter Singapore, must separately obtain a visa. You are advised to do so after receiving your VTP approval and before departing for Singapore. If visitors have already been issued with visas that are still valid or if they are eligible for the visa-free transit facility, they do not need to apply for a visa. Visitors may refer to ICA’s website here for information on visa requirements and application.

 

How long can visitors stay in Singapore?

Visitors who are granted entry into Singapore will be issued with a visit pass by the Singapore Immigration & Checkpoints Authority (ICA) at the immigration checkpoints. The duration of stay in Singapore will be generally aligned to that accorded to the passport holder prior to the COVID-19 pandemic.  Please note that the VTP is not an immigration visit pass. It only allows visitors to travel to and seek entry into Singapore within a specified period.

 

Are visitors able to extend their duration of stay in Singapore?

All applications for extension of visit pass must be submitted online using ICA’s e-service here at least seven days prior to the expiry of the visit pass to avoid overstaying. Each application will be considered on its own merits and there is no guarantee that an extension will be granted.

 

Vaccination and Vaccination Certificates

 

Under the VTL, do I need to be fully vaccinated? What does ‘fully vaccinated’ mean?

You must be fully vaccinated and have a proof of vaccination issued in any VTL country/region or Singapore.  An individual is considered fully vaccinated 14 days after he or she has received the full regimen of Pfizer-BioNTech/Comirnaty, Moderna or WHO EUL Vaccines.  Children aged 12 and below are not required to present proof of vaccination. However, they must comply with all other VTL conditions and be accompanied by a fully vaccinated VTL traveller.

 

Are unvaccinated children allowed to travel under the VTL?

Unvaccinated children aged 12 and below may enter Singapore on the VTL. However, they must comply with all other VTL conditions and be accompanied by a fully vaccinated VTL traveller.  Unvaccinated children aged 13 and above are not allowed to travel under the VTL.

 

Are persons who are medically unfit to be vaccinated allowed to travel under the VTL?

Persons who are medically unfit to be vaccinated are not allowed to travel under the VTL. Unvaccinated short-term visitors will not be allowed to travel to Singapore.

However, unvaccinated:

  1. Singapore Citizens
  2. Permanent Residents, and
  3. Long-Term Pass holders who have received entry approval via the Work Pass Holder General LaneStudent’s Pass Holder Lane, or SC/PR Familial Ties Lane

may still travel to Singapore on a non-designated flight. They will be subject to the prevailing Stay-Home Notice (SHN) and COVID-19 test requirements upon entry into Singapore.

 

I have a proof of vaccination issued in Singapore, what must I present at check-in and arrival immigration?

You may present either of the following:

(A) a vaccination status on the TraceTogether app or HealthHub app; or
(B) vaccination certificate(s) issued by the Singapore Ministry of Health in English.

 

I have a proof of vaccination issued in a VTL country, what must I present at check-in and arrival immigration?

You may present any of the following:

 

What information needs to be reflected on the vaccination certificates?

The electronic or physical vaccination certificate(s) should be in English and clearly state the following:

  • the traveller’s name, and at least one other personal identifier such as the date of birth or passport number corresponding exactly with the information in the traveller’s passport used for entry into Singapore;
  • the country/region of issuance must be any VTL country/region or Singapore, regardless of which VTL country/region they depart from;
  • the name of vaccine used (if more than 1 dose, the name of each vaccine administered for each dose); and
  • the date(s) of vaccination (if more than 1 dose, the dates when each dose was administered). The date of the last dose should be administered at least 14 days before the traveller’s arrival in Singapore.

 

What is a digitally verifiable vaccination certificate?

Digitally verifiable vaccination certificates are tamper-proof and can be digitally authenticated. They should contain QR code(s) that can be scanned to read and authenticate that the QR code was issued by a trusted issuer and that the QR code belongs to the individual presenting it.

At this point in time, non-digitally verifiable vaccination certificates (i.e. those that do not contain a QR code that we can scan to read and authenticate the traveller’s vaccination status) will not be accepted.

What does a QR code on a digitally verifiable vaccination certificate look like?

Please click the links below for more information on accepted digitally verifiable vaccination certificates:

 

Why was/were my vaccination QR code(s) not accepted in my VTP application?

Vaccination QR code(s) may be invalid for reasons such as:

  • QR code is not in an acceptable format and by specific issuers
  • Traveller’s particulars do not match with the particulars in the vaccination certificate
  • Traveller is not fully vaccinated yet
  • Days interval between doses is less than the requirement
  • Number of QR codes uploaded does not meet the criteria
  • The QR code has been tampered with
  • Traveller is not vaccinated in a VTL country/region

For further assistance, please write to the Safe Travel Office using the enquiry form here or call the SafeTravel Enquiries helpline at +65 6812 5555.

 

I was diagnosed with COVID-19 and have since recovered. I have also been vaccinated. Am I eligible to travel under the VTL?

Please write to the Safe Travel Office using the enquiry form here or call the SafeTravel Enquiries helpline at +65 6812 5555.

 

Travel History

 

Do I need to remain in one VTL country for 14 consecutive days before travelling to Singapore?

No, your travel history within the past 14 consecutive days before departure for Singapore may consist of one or more of the VTL countries and/or Singapore. For example, your travel history may include 7 days in Canada and 7 days in the United States.

 

I am currently in a non-VTL country but will be travelling to VTL countries. Will I be eligible for the VTL?

You may be eligible for the VTL if your travel history within the past 14 consecutive days before departure for Singapore only consists of one or more of the VTL countries and/or Singapore.  However, if you were in a non-VTL country at any point within the past 14 days, you will not be eligible for the VTL.

 

I intend to arrive in Singapore on a designated VTL flight, but will transit via a non-VTL country prior to that flight. Will I be eligible for the VTL?

Transit points will be counted toward your travel history. As such, you may only transit via any of the VTL countries. If your transit via a non-VTL country is within the past 14 days, you will not be eligible for the VTL.

 

COVID-19 Tests 

 

Under the VTL, am I required to take any pre-departure COVID-19 test?

You, except those aged 2 and below, must undergo a COVID-19 Polymerase Chain Reaction (PCR) test or Antigen Rapid Test (ART) within 48 hours before departure for Singapore.  For example, if the visitor’s scheduled time of departure for Singapore is 15 September 2021, 1030 hours, the test must be taken no earlier than 13 September 2021, 1030 hours.  The pre-departure COVID-19 test must be taken at an internationally accredited or recognised laboratory, clinic, or medical facility. The test result certificate must be in English and state the following:

  • the traveller’s name, and at least one other personal identifier such as the date of birth or passport number corresponding exactly with the information in the traveller’s passport used for entry into Singapore;
  • a negative COVID-19 test result;
  • the date and time when the COVID-19 test was taken; and
  • the name of the testing institution conducting the COVID-19 test.

You are responsible for making your own appointments with the testing institutions to take your pre-departure COVID-19 test. You must also bear the cost of your pre-departure COVID-19 test. Please check with the listed testing institutions for the cost of the test.  If you are unable to produce a valid pre-departure COVID-19 test result certificate during check-in at the departure airport, you will be refused boarding by the airline.

 

Are you required to take an on-arrival COVID-19 PCR test?

Children aged 2 and below are not required to undergo an on-arrival COVID-19 PCR test.  All others must undergo a COVID-19 Polymerase Chain Reaction (PCR) test upon arrival in Singapore. The test results will likely be out within 24 hours. The cost of the COVID-19 PCR test is S$160 (inclusive of Goods and Services Tax). You will bear the cost of the test in Singapore.

After taking the COVID-19 PCR test, you are to immediately take private transportation, taxi, or private hire car from the airport to their declared place of accommodation. You must remain isolated at your place of accommodation until your test result is confirmed to be negative. After being notified of their negative test results, you will be allowed to go about your activities in Singapore.

To expedite the COVID-19 PCR test at the airport, you should pre-book and make payment here.

 

Arrival in Singapore

 

What types of transportation do I need to use when going from the airport to my declared place of accommodation, after taking the COVID-19 PCR test at Changi Airport?

After taking the COVID-19 PCR test, you are to immediately take private transportation, taxi, or private hire car from the airport to their declared place of accommodation.

 

Can my company / family member / friend pick me up from the airport in a private vehicle and transport me to my declared place of accommodation where I will be waiting for my COVID-19 PCR test results?

If you are entering Singapore on an approved VTP, you may be picked up from the airport by your company / family member / friend in a private vehicle. There should not be more than one person picking you up from the airport.

You must be transported directly to your declared place of accommodation to await your COVID-19 PCR test results. All persons in the private vehicle must wear face masks throughout the journey. The following precautionary measures are also strongly encouraged:

  • The traveller should sit alone in the back seat and the front passenger seat should be left unoccupied.
  • If more than one traveller is picked up, you must share the same vehicle and should have the same travel history and head to the same declared accommodation.
  • The vehicle windows should be wound down and the air-conditioning turned off, where practical.
  • After the traveller has been dropped off at his/her declared accommodation, the driver should wipe down the vehicle.

 

Can I shop and dine at Changi Airport and visit Jewel Changi Airport upon arrival in Singapore?

No, you are not allowed to shop and dine at Changi Airport, including Jewel Changi Airport. This is because you are required to leave the airport immediately after your on-arrival COVID-19 PCR test, to isolate in your declared accommodation until the test result is confirmed to be negative.  The only exception is for the purchase of Singapore dollars or SIM cards, or mobile phone rental, which should be done in the airport transit area, before arrival at immigration.  You will only be allowed to go about your activities in Singapore after being notified of your negative test results.

 

What types of accommodation do I need to use while waiting for my test results?

The self-isolation accommodation types are:

  • residential accommodation (i.e. HDB flat, condominium or landed property); or
  • non-residential accommodation (i.e. hotel or serviced apartment).

You must isolate alone, or with household members who are vaccinated and have the same travel history, arrival date and self-isolation requirement. If there are other occupants in the accommodation, without the same travel history, arrival date and self-isolation requirement, you must isolate in an individual room with an en-suite toilet.

You are required to bear the cost of your accommodation (if applicable) in Singapore.

You may refer to the Singapore Hotel Association (SHA) website for a list of hotels. The list is non-exhaustive and you may book other available accommodations as long as they offer individual rooms with an en-suite toilet.

 

Can I share the same room with family members / travel companions / a caregiver (due to a certified disability or special needs) while waiting for their PCR test results?

If the family member(s), travel companion(s) or caregiver is/are fully vaccinated and share similar travel history in the past 14 days prior to departure for Singapore, you may share the same room with such persons, while waiting for their PCR test results.

Please also note that if a traveller’s test result is confirmed to be positive, all persons who had shared the same room with the traveller, as well as those identified to be a close contact, will be issued a Quarantine / Isolation Order, and/or be subject to further public health requirements.

 

Travel Insurance

 

Why is there a need for visitors to purchase COVID-19 travel insurance?

This is to ensure that short-term visitors will be able to bear the full cost of medical treatment, tests and isolation imposed on them for public health reasons, should they be suspected of being infected with COVID-19, or require medical treatment for COVID-19 while in Singapore. Those who test positive for COVID-19 typically receive care in private hospitals.

 

What is the minimum coverage for COVID-19 travel insurance?

Visitors must purchase travel insurance for the entire duration of their stay in Singapore, with a minimum coverage of S$30,000 for COVID-19-related medical treatment and hospitalisation costs, prior to travelling to Singapore. Should your COVID-19 treatment cost go beyond S$30,000, you will have to pay for the excess.

 

Do I need to show proof of travel insurance purchase when I apply for the VTP?

You will have to declare, at the point of VTP application, that you will purchase travel insurance, with a minimum coverage of S$30,000 for COVID-19-related medical treatment and hospitalisation costs, prior to travelling to Singapore. You must also carry with you an electronic or physical copy of your insurance policy to facilitate your entry into Singapore.

 

Trace Together App

 

Must every visitor use TraceTogether?

Yes. All visitors to Singapore must download the TraceTogether app prior to their departure for Singapore. Upon arrival, you must activate and use the app for the duration of your stay in Singapore.

Children who are aged 7 to 12 and those unable to use a mobile device due to a certified disability or special needs are eligible to be issued TraceTogether tokens with payment of a refundable S$50 deposit (in lieu of the requirement to have a mobile device with the TraceTogether app downloaded) at the Changi Recommends booth at Changi Airport upon arrival in Singapore. As each token is uniquely tagged to each individual, visitors are reminded to carry their own tokens with them wherever they go, and not exchange their tokens with others.

Children aged 6 and below are exempted from the TraceTogether requirement.

 

After downloading the TraceTogether app, how do I activate it?

After downloading the TraceTogether app, you need to follow the instructions that appear when you launch the app. You will need to verify your mobile number with an SMS One-Time Password and register your profile on the app with the same identification number, nationality and date of birth as those shown in the passport that you are using to enter Singapore.

Please ensure that your TraceTogether App is updated to the latest version. You will see the Holding Screen after you have registered your profile. You must click on the ‘ACTIVATE APP’ button on the Holding Screen immediately after you have cleared arrival immigration in Singapore. Follow the instructions until you reach the Home Screen.

For more information, please refer to the TraceTogether website.  If you require assistance on how to download and activate the TraceTogether app, please email [email protected].

 

I have downloaded the TraceTogether app, but I cannot activate the app. What should I do?

Please check that your app has been updated to the latest version.

You can activate your app only after clearing Singapore immigration. There might be a short lag time between after you have cleared immigration and before you can activate the app.

If you still are unable to activate your app after immigration clearance, it could be because you did not register your profile with the same identification number, nationality and date of birth as those shown in the passport that you have used to enter Singapore. If so, follow the instructions to be navigated back to the Holding Screen.  You can edit your passport details by clicking the ‘edit’ button on the Holding Screen, as indicated below.

If you still face issues, please email [email protected] with your query and details of the issue you are facing.

 

If I change my mobile device or SIM card when I arrive in Singapore, do I need to download the TraceTogether app again?

If you change your mobile device, you are required to download the TraceTogether app again on your new mobile device and activate it by following the instructions that appear when you launch the app.

If you change your SIM card but are still using the same mobile device, you will not need to download the TraceTogether app again.

Please ensure that you keep your mobile device’s Bluetooth function turned on so that the TraceTogether app remains activated throughout your stay in Singapore.

 

What happens if I do not have a mobile device to download the TraceTogether app?

All visitors must have a mobile device to download the TraceTogether app. You are responsible for ensuring that your mobile device is compatible with the TraceTogether app. The TraceTogether App can be downloaded from the iOS App StoreGoogle Play Store and Huawei App Gallery.

Visitors, with mobile devices that are unable to download the TraceTogether app, can rent a compatible mobile device from the Changi Recommends website here prior to departing for Singapore. You must have an electronic or physical copy of the booking confirmation from Changi Recommends to present to the airline staff during check-in at the departure airport. Visitors who are unable to present a booking confirmation may be refused boarding by the airline.

You can pay for and collect your rental mobile device at the Changi Recommends booth in Changi Airport prior to clearing arrival immigration. Upon collection, you must download the TraceTogether app and immediately register your profile on the app with your Singapore mobile number and the same identification number, nationality and date of birth as those shown in the passport that you are using to enter Singapore. At immigration clearance, you are to present your mobile device with the TraceTogether app already downloaded and registered. Those who are unable to do so may be denied entry into Singapore by ICA.

Visitors, who have rented a mobile device from Changi Recommends, must carry it with them at all times during their stay in Singapore until it is returned to Changi Recommends. If you change to another mobile device during your stay in Singapore, you must download and activate the TraceTogether app on that device. You must also retain the app on that device for the rest of your stay.

 

Can I switch off my mobile devices while in Singapore?

No, you must keep your mobile devices and the Bluetooth function switched on at all times while in Singapore.

 

Where do I return my TraceTogether tokens?

You must return your own TraceTogether tokens in-person at any of the following places: Changi Recommends booths at the Changi Airport Departure Hall, Woodlands Checkpoint, Tuas Checkpoint or Tanah Merah Ferry Terminal, prior to their departure from Singapore.

The S$50 deposit will be refunded if:

  1. the TraceTogether token the visitor is returning belongs to him/her; and
  2. the visitor had made a deposit for the TraceTogether token being returned; and
  3. the TraceTogether token is not faulty or damaged.