The Consular Services Charter sets the standards of service you can expect from the Department of Foreign Affairs and Trade when seeking consular assistance. For information about collecting your personal information please read the Consular Privacy Collection Statement.
The Consular & Passports section is located on the third floor of the Australian High Commission and is open between 8:30am and 4:00pm, Monday to Friday, excluding some Singapore and Australian Public Holidays.
For passport email enquiries please use the following address: [email protected]
For consular email enquiries please use the following address: [email protected]
For telephone enquiries please call +65 6836 4282 during business hours. For emergency assistance out of hours please call +65 6836 4100 and follow the prompts to transfer to the Department of Foreign Affairs and Trade hotline, call direct on +61 6261 3305 or send an SMS to +61 421 269 080.
Australians adopting in Singapore
Australians considering adopting a non-Singapore citizen child while living in Singapore are advised to refer to the information on immigration and citizenship requirements in relation to expatriate adoption and inter-country adoption on the Department of Home Affairs website. Australian migration requirements for adopted children are quite specific, and an adoption that does not meet these legal criteria may result in the child not being able to migrate to Australia or acquire Australian citizenship. To meet migration visa requirements, amongst other criteria, Australians would be expected to have adopted a non-Singapore citizen child through the formal and legal adoption process in the child’s home country – a Singapore court adoption order for a non-Singapore citizen child is unlikely to meet Australia’s migration requirements.
Applying for a Long Term Visit Pass in Singapore
The Singapore Ministry of Manpower may require evidence from the Australian Government regarding de facto relationships for de facto spouses applying for a Long Term Visit Pass.
De facto relationships are a matter determined by a range of circumstances which cannot be confirmed through an Australian statutory declaration.
If a client wishes to make a declaration regarding their de facto relationship, they should complete a local statutory declaration in front of a Notary or other authorised individual as well as downloading and providing a copy of the generic ‘De Facto Relationship Letter’ (available to download on the Smartraveller website.
Please note that the Australian High Commission cannot issue individual letters for de facto spouses or witness a statutory declaration regarding their de facto status.
Consular Useful Links
- Smartraveller Travel Advice
- Birth, marriage and death certificates
- Emergency assistance
- International driving permits
- Marriage overseas
- Medical evacuation
Smartraveller Travel Advice
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In a crisis, Smartraveller will activate a crisis page on its website. It will make it easier for you or someone you know to contact the Australian Government if you need help. It will supplement the consular emergency hotline.
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The Department of Foreign Affairs and Trade is not responsible for any loss or damages whatsoever arising out of or in connection with the online appointment booking system. The Department of Foreign Affairs and Trade reserves the right to omit, suspend or edit all information and/or services provided at any time in its sole discretion without giving any reason or prior notice. You are responsible for keeping apprised of all information and/or services provided in this booking system.